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Told McDonald’s was out of Chicken McNuggets after paying for a 10-piece meal, a local woman called 911.
“This is an emergency, If I would have known they didn’t have McNuggets, I wouldn’t have given my money, and now she wants to give me a McDouble, but I don’t want one,” Latreasa L. Goodman told police. “This is an emergency.”
The McNugget meltdown happened last week at a McDonald’s in the 600 block of North U.S. 1 and ended with Goodman, 27, getting a notice to appear in court on a misuse of 911 charge, according to a recently released police report.
Goodman told investigators she tried to get a refund for the 10-piece McNuggets, but the cashier told her all sales are final.
“I called 911 because I couldn’t get a refund, and I wanted my McNuggets,” Goodman told police.
The cashier told police she offered Goodman, of the 2400 block of South 25th Street, a larger portion of food for the same price to make up for it, but said Goodman got “irate,” the report states.
Goodman reportedly yelled, “I don’t want a McDouble and small fry,” the cashier told investigators.
Dispatchers for 911 told police Goodman called the emergency number three times and on each occasion was told an officer was en route.
“Goodman maintained the attitude ‘this is an emergency, my McNuggets are an emergency,’” the report states.
McNuggets, introduced to the McDonald’s national menu in 1983, are sold in more than 100 countries and often are dunked in barbecue or hot mustard sauce. Goodman’s 10-piece selection has 460 calories and 29 grams of fat.
On Tuesday, Goodman said she agreed to get a McDouble in lieu of the McNuggets as long as she also got the difference in price back. Goodman said the only menu items she cares for are McNuggets and McDoubles.
Goodman claimed a McDonald’s worker wouldn’t give her the difference in money back, so Goodman decided she wanted a full refund.Hold on to your money with a FREE McDonald's gift card.
"Satisfying each and every customer that visits our restaurants is very important to us.
Regarding this isolated incident, we apologize for the inconvenience caused.
In the event that we are unable to fill an order, a customer should be offered the choice of a full refund or alternative menu items. We regret that in this instance, that wasn't the case.
We want to correct our mistake. We will be sending the customer her refund, along with an Arch card for a complimentary meal on us.
We never want to disappoint a McNuggets fan or any McDonald's customer.
Customer satisfaction is our top priority."
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